Shipping policy

Thank you for choosing ZACHARY HARRISON HOLT. Based in Auckland, New Zealand, our online store focuses on retailing premium household appliances and electronic home products. We abide by strict order-handling protocols and adopt professional shockproof, moisture-proof and reinforced packaging to protect electric appliances, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed reinforced packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size, volume and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All household appliance orders will be delivered via standard tracked shipping service, with an estimated delivery period of 15 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, biosecurity checks, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. ZACHARY HARRISON HOLT shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your appliance parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long-distance transportation may cause extrusion damage, scratch damage or packaging rupture to household appliances. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Product Usage & Safety Notice
All household appliances are equipped with official user manuals and safety guidelines compliant with New Zealand electrical standards. Customers shall install, use and maintain electrical products in accordance with official instructions and local safety regulations. We reject after-sales claims for product damage, malfunction or safety issues caused by improper installation, unauthorized modification, incorrect power usage or man-made damage.
International Shipping and Customs Notice
We provide global cross-border shipping services for all household appliance merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees, biosecurity inspection fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration, electrical safety and biosecurity regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: ZACHARY HARRISON HOLT
Phone number: +64 21 368 7419
Email: info@zachhol.shop
Physical address: 5 Pohutukawa Road, Whenuapai, AUK, Auckland 0618, New Zealand